Responsible Gaming Policy
Player protection is an important part of responsible gambling. Pin-Up does not allow gambling by individuals under the legal gambling age and encourages additional care where a player may be vulnerable to gambling-related harm. Gambling should remain a controlled form of entertainment and should never be used as a way to earn income, solve financial problems, or recover previous losses.
This text explains how age restrictions are applied, how vulnerable players may be protected, which tools are available to reduce gambling activity, and where help can be found if gambling becomes harmful.
Gambling Is Not for Minors
Online gambling services are strictly prohibited for individuals under the legal gambling age. Anyone under 18 is not allowed to register, access, or use the platform.
Age protection is an important part of responsible gaming. Underage individuals may not fully understand gambling risks, financial consequences, or the importance of self-control. For this reason, access to gambling services must be restricted to people who meet the legal age requirements.
Age Verification and Account Restrictions
Proof of age may be requested from any registered user at any time. If verification is required, the account may be temporarily suspended until the necessary documentation is provided.
If it is confirmed that a user has violated the age restriction policy, the account may be frozen and any winnings may be forfeited.
To support compliance with age restrictions:
- users are informed during registration that gambling services are not available to underage individuals;
- players must confirm their date of birth and legal age when creating an account;
- documents verifying legal age may be requested;
- marketing and promotional activity is directed only at individuals of legal gambling age;
- attempts to involve underage users are prohibited.
If anyone under 18 is found using the site, winnings will be forfeited. Funds may be frozen, deposits made by a minor may be returned, and information may be passed to the relevant institution where appropriate.
Preventing Access on Shared Devices
Parents, guardians, and other users who share computers, phones, tablets, or other devices with minors should take steps to reduce the risk of underage access to gambling websites.
Filtering and blocking software may help restrict gambling content. These tools may also be useful if a device is shared with a person who has requested self-exclusion from gambling sites.
Examples of filtering tools include:
- Net Nanny — www.netnanny.com
- CyberPatrol — www.cyberpatrol.com
- GamBlock — www.gamblock.com
Using such tools can help create a safer online environment and reduce the risk of unauthorized access.
Who May Be Considered Vulnerable?
Some players may be more exposed to gambling-related harm and may require additional protection. Vulnerability can be connected to age, financial difficulty, loss of control, or a previous request to stop gambling.
A vulnerable player may be someone who:
- is under 18 years old;
- feels unable to control their gambling behavior;
- has requested to stop gambling or has previously been restricted from playing;
- is facing serious financial difficulties, bankruptcy, or similar hardship.
If any of these situations apply to you, contact:
Requests related to vulnerability or protection will be reviewed carefully. Documents or proof may be requested before certain measures are applied. All such requests will be handled with care and respect.
Monitoring and Player Protection Measures
Player protection may include identifying signs that gambling behavior is becoming risky. Monitoring tools may be used to detect possible indicators that a player is struggling with gambling activity.
If signs of possible harm are noticed, the player may be contacted and informed about responsible gaming options. These options may include setting deposit limits, taking a cooling-off period, activating self-exclusion, or seeking external support.
We continue to improve the ways vulnerable players are identified and protected.
When Gambling May Become Unsafe
Gambling may no longer be safe if it begins to affect a player’s finances, emotions, relationships, work, study, or daily responsibilities. Warning signs may include:
- spending more money than planned;
- gambling for longer than intended;
- feeling guilty or remorseful after gambling;
- becoming annoyed when others criticize gambling habits;
- gambling again to recover losses;
- hiding gambling activity;
- feeling unable to stop;
- gambling during stress, sadness, pressure, or financial difficulty.
If any of these signs are present, it may be time to use responsible gaming tools or seek help.
Self-Assessment Questions
If you are concerned about gambling behavior, ask yourself the following questions:
- Have you ever felt that you should cut down on gambling?
- Have people annoyed you by criticizing your gambling habits?
- Have you ever felt guilty about gambling?
- Have you ever felt remorse after gambling?
- Have you ever gambled again to steady your nerves or recover gambling losses?
You can also complete the Gamblers Anonymous questionnaire:
The results may help indicate possible risk:
- 0 “Yes” answers: low risk for gambling problems.
- 1 “Yes” answer: moderate risk; further assessment may be needed.
- 2 or more “Yes” answers: high risk; further evaluation and intervention are strongly recommended.
This self-assessment is not a medical diagnosis. It is intended to help players decide whether additional action may be needed.
Deposit Limits for Safer Spending
Deposit limits help players manage how much money they add to their account. They are a practical tool for keeping gambling within planned entertainment spending.
Players can set:
- daily deposit limits;
- weekly deposit limits;
- monthly deposit limits.
A deposit limit should be based on personal financial circumstances. It should not include money needed for housing, food, bills, debts, savings, family obligations, healthcare, or other essential expenses.
If a deposit limit is lowered, the change takes effect immediately. If a deposit limit is increased, the higher limit will only apply after a 24-hour waiting period. This delay helps reduce impulsive decisions and gives the player time to reconsider the increase.
Cooling-Off Periods
A cooling-off period is a temporary break from gambling. It may be useful when a player needs time to reflect, reduce gambling activity, or avoid gambling during an emotional or stressful period.
During a cooling-off period, the player will not be able to place bets or make deposits.
Available cooling-off periods are:
- 24 hours;
- 7 days;
- 1 month;
- 3 months.
A cooling-off period can be activated directly in the account settings. Once activated, it is applied automatically and immediately. It cannot be ended early. The player must wait until the selected period has finished.
After the cooling-off period ends, the account may be used again without submitting an additional request.
Self-Exclusion
Self-exclusion is a longer-term restriction for players who need to stop gambling for a selected period or permanently. It blocks access to the account and gambling activity.
Available self-exclusion periods are:
- 1 year;
- 3 years;
- 5 years;
- 10 years;
- lifetime self-exclusion.
Self-exclusion can be activated through the account settings or by contacting:
Once self-exclusion is activated, the account will be locked for the full selected period. The player will not be able to access the account, place bets, make deposits, or participate in gambling activities. Promotional emails and notifications from us will also stop.
Self-exclusion cannot be revoked before the selected period ends. Lifetime self-exclusion is permanent and cannot be reversed.
If a temporary self-exclusion period has ended and the player wants to restore the account, a written request must be submitted. Before reactivation, the player will be reminded about responsible gaming tools and encouraged to complete a self-assessment questionnaire.
External Support for Gambling-Related Harm
If gambling becomes difficult to control or causes financial, emotional, social, or personal harm, confidential external support is available.
GambleAware offers confidential advice, support, and resources for individuals struggling with gambling addiction. Its work focuses on minimizing gambling-related harm through education, treatment, and support services.
GamCare provides counselling, advice, and practical help in addressing the social impact of gambling. Its website is www.gamcare.org.uk, and its confidential helpline is available at 0845 6000 133. Non-UK residents can contact GamCare for details on international support organizations.
Gamblers Anonymous is an international fellowship offering a 12-step program to help people overcome compulsive gambling. Meetings are available worldwide, and members provide mutual support.
Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Its professionals are available both in Great Britain and internationally. The website is www.gamblingtherapy.org.
Seeking help early can reduce harm and support recovery.
Practical Protection Tips
The following habits can help reduce gambling-related risk:
Set a deposit limit before gambling. Choose an amount that fits your financial situation and is intended only for entertainment.
Do not chase losses. Trying to recover lost money by gambling more can lead to higher risks and further harm.
Set a time limit. Decide how long you will play and stop when the time is reached.
Avoid gambling when judgment may be affected. Do not gamble when extremely stressed, depressed, under pressure, tired, or unable to concentrate. Do not gamble while under the influence of medication, drugs, or alcohol.
Take breaks. If you feel tired, frustrated, distracted, or unable to focus, stop playing and step away.
Use only one account. A single account helps you monitor how much time and money you spend on gambling.
Contact
For questions about age restrictions, vulnerable player protection, deposit limits, cooling-off periods, self-exclusion, or other responsible gaming matters, contact Support by email:
Support is available by email without additional cost. Information about you will not be shared with anyone else without your consent, except where required by applicable procedures, rules, or legal obligations.
Protecting minors and vulnerable players is part of keeping gambling safe. If gambling no longer feels controlled, use the available tools and seek support as early as possible.